What Customers Say
Letters and emails from my customers! I love to get 'em and share them with you. I'm getting pretty good at tooting my own horn. With the words of my valued customers added in, It's becoming a full brass band!
Hi Bill! Just got an email from C..... and the package got there! Thank Heavens. Merry Christmas and Happy New Year to you. Thank you very much. We'll be ordering again soon.
Order received. Intact. (Sausa intacta?) Fast.
Easy. Local store no longer getting it, but I've been using Woody's
(except for recent unavailability) for over two decades. Great to find it
on web, and from a close-by source.
And getting it unwrapped and put away only took me 45 minutes!
O.k, not quite 45 minutes.
(I tend to be protective about ALL my shipments! <Bill>)
( I work hard to make sure my customers are happy - and they keep coming back (and bringing their friends) for more! I think I just found a brand new business concept!) Thanks, Dann! <Wave> Bill
Just want to let you know I received my shipment of "Woody's cookin' sauce" a couple of days ago, all in good order. This was a life saver! Been using Woody's for years now, since my sister lived in CA. Now it is impossible to find locally.
I will certainly visit your store again,
Received the package on Monday. Everything looks in order. Thanks…
I now have a reason to continue living,... YOU DA MAN !!!
GREAT TURN AROUND TIME!!! I ordered a shirt one day and by the
next afternoon had it on my back!!! I was so pleased with the fast response I
have placed another order for two more items.
Would love to see some shirts for SFFD Stations or Units.
John <Edited for clarity>
I received the remaining jars and they were all intact! Great packaging!!
Your package arrived yesterday-------what service!!!!!
Bill W. (Not THE Bill W. by the way. Bill)
Just want to let you know that I am thrilled
to have Woody's back in my pantry. Thanks for the quick shipment too!
Can I get 2 more boxes of the woody's cook-in sauce???
The answer was "Yes" and he reordered within 10 minutes of me sending the email!
From a customer who had a problem with a shirt:
Me: Sorry if I sound a bit strong in this, but this
is how I run my
> store: You are not ALLOWED to leave my store until you are 100%
> DELIGHTED! I INSIST that you tell me of any problem or
> dissatisfaction you have!
> I'll make it right. Count on it.
Customer: Thanks Bill,
I got the replacement shirt yesterday - we'll wash it to make sure it is
ok, and let you know. Thanks again for you prompt response. It is a
pleasure doing business with someone who cares about their customers! :)
Bill: I never heard back from Guy, so I must
presume he is delighted! He may now leave the store, to return again when
he desires to enhance his wardrobe!
thanks Bill., WOOOOOOOOOOOW that has quick, in time 4 the
<October 2006>As I was preparing for my overseas trip, a CUSTOM ORDER arrived. Of course, I couldn't fill it while I was gone, but told the customer it would be made while I was gone, and shipped on my return. He got a little nervous, and there were a couple of emails sent. There was even a stern inquiry, AFTER I replied that the order was on it's way! In the end, this is what he had to say:
That was fast! Across the Country, in only one day! Do you wonder why I use Priority Mail? It's Swift!
This was a customer who ordered during my vacation - and understood - then was DELIGHTED when her order arrived! I had e-mailed her from abroad, explaining the situation.
yes it has arrived. My husband is very happy. Thank you for all your effort.
(A customer in Europe , who needed just a bit of assistance in getting her order "over the pond".
Wow. I opened
my mailbox tonight and I already have my shirt (and it is already on my body).
Thanks!!! You made my Monday (of course you could have a attached a SF FF. : )
<Sorry Sherry! All the SF FF's I know are hooked up. Maybe I should start a dating service....?
> First of all I want to say sorry that I didn´t send an E-mail to you after
> got the two shirts and the sweater. (that was half a year ago) But, better
> late than never, I want to tell you that they are really great and my
> girlfrind and I love them. They remind us of our vacation in the most
> beautiful city in the world.
Got all the stuff, just what I wanted!
Appreciate the excellent customer service.
I received the shirts this week - they are simply awesome! Top quality and very slick - thanx! They were so good that I ordered an additional t-shirt today.
Hope all is going well.
> I received my order, and I am writing to let you know everything is great!
> I really appreciate the quick service, and the quality merchandise. I'm
> I will be placing more orders with you in the future.
Dear Bill, This is Robert (Withheld), I last ordered from you over the summer. I was clearing my desk off and found your letter from the last order and you had given me an extra shirt for being a good sport. I meant to reply and thank you but like most of our desks your letter was swallowed up. So anyway great stuff you are selling, I will be ordering again soon...
Hey Bill! PTL - the order just arrived!!! Thanks
so much for getting it
> out for me. This will make my other half's day - and his bro's Xmas.
> Again, Thanks so very much for your efforts and for offering these great
> shirts. There will be future orders coming for myself!!
> We hope you and yours have a great Christmas!!
Very nice t-shirt`s, no problem to order from europe, high quality product.
I`m very satisfied.
Thanks a lot
Much greeting´s from germany
Thomas - FD Munich
....But a unique and good one. ;-) I'm sure I'm not the first
one saying this, but sffdgear's a gem within the circle!
Just wanted to let you know that my son who lives in San Fran gave me a
T shirt SFFD for fathers day and my birthday and I live in <the rest of the message contained personal information, but expressed complete satisfaction>.
Of course, I remembered this order - I had attached a "Happy Father's Day" note with it! I was happy to hear that DAD was pleased! I THINK that the son is a San Francisco Firefighter.... Bill
I can't either. Bill
> Thanks for the weekly newsletters, they're great! The sport shirts look
real nice. Will they come in other colors someday? ... The tiller ride at the
end is a blast! I wish my dept. has one. I'm going to try to save it so I
can go for 'rides' every once in a while. By the way, my SFFD duty
sweatshirt has become my favorite sweatshirt. I wear it a lot. I haven't
worn the duty T yet because its been cold since I bought it but the weather
is getting warm.
> Thanks again.
got my order in the mail within 48 hours of ordering it! I
was quite impressed and I like the quality of the shirt and the
wool hat's I purchased. I sent two of the hats to some Fire
Fighters at <A Southern California> Fire Department!
I collect fire department hats and got a few friends into
it! Good luck with your on line services! I will make
sure and spread the word! Your online service is
great! Thank you and best wishes always...
Received the gear today!!
> Wow! That was fast!!!
> Am sending one to a pal in Tempe who lost his partner last year...he
> loves San Francisco and the shirt is perfect!!
> Thanx, and enjoy the Sunday mailings!
I just wanted to let you know that the 3 SFFD shirts arrived in Germany today. The shirts are great!!!
Now I´m waiting for the new Polo Shirts!! You can be sure that I will order at least one!
Really great service!!! Thank you very much!!! Now I have a really nice souvenir from my trip to San Francisco in march 2002.
You will hear from me when you have the Polo shirts in stock.
There is a picture added to this email. You can see a fire-fighter with “my” shirt at Fisherman's Wharf!! Now I have the same shirt. Wow!!
Benjamin ( Germany )
(A very nice photo of Truck 16 was included - showing a Firefighter in his "Station Duty" tee shirt).
> Received your package on Thursday! Thanks so much for the
> extra effort. The shirt and hat (hat in particular) are
> great. You're right, I will be ordering again, though
> hopefully not in such a hurry for delivery as this last
> Thanks again,
I did receive the shirts, they are perfect.
I thank you very much for supplying such a high quality product.
It is evident you take pride in the city of San Francisco
...Have worn the sweatshirt twice and the t-shirt once. I am in law enforcement (<Police Agency> dispatch) but my grandfather, father and two of my brothers were with SFFD (all retired now). My nephew is in paramedic school and will soon be applying as well.
> Hi Bill,
> Well I must say that I'm totally impressed! :)
> I recieved my shirt on the 11th of Feb so it took less than a week to
> arrive - I recieve parcels from Australia frequently that take longer than
> that and they're practically next door!
> The shirt is great, just like the pics and a good quality Hanes Beefy T.
> Di :) (New Zealand)
> I just wanted to thank you for the great service you provided with the
> shirts I ordered. They are great. I can't believe that just three days ago
> I ordered them and today I got them in the mail. I will surely recommend
> your website to my classmates in the Fire Academy at the College of <withheld>
Thanks again for your wonderful service.
> Many Thanks,
Got it Friday!!!
If I get another letter like this, I'll have to live to the end of time - just to keep doing this! I had no idea that I would affect someone's life so profoundly! Thank you - I'm humbled. Bill
12-01 ....Drove back in this afternoon and found your
Great cap, and securely shipped. I've seen some people with second rate FDNY
caps and such, but your gear is the real deal. Knew it would be, not that
hard to tell the people and web sites that are concerned about what they do.
You'll be getting a shirt order from me soon.
Thanks again, and have a good Holiday.
I just wanted to let you know that I received my order today. Everything looks great! The shirts are very nicely produced. Thanks for sending them out so fast. This was one of the best buying experiences I've had. I'll be sure to back for other things, and send others your way. Thanks again.
The duty shirts are great! Is it possible in the future that there may be t-shirts with the apparatus of the San Francisco Fire Dept on them, perhaps the engine, truck company, or paramedic ambulances? My name is <xxx> and I am a fire dispatcher for the L..A. County Fire Dept and an avid fire buff. I collect fire apparatus t-shirts from all over the United States. I would love to see a fire apparatus t-shirt of the San Francisco Fire Department. Have a great holiday!!
<From Bill: Wow! This guy shares the same name as the EMS Battalion Chief I served during the Great SF Cycle race, a few days before we lost our innocence. You know, the one that ran me through early morning SF, Code 3, to be his "operator" at a greater alarm fire? Yeah, Him. I wonder if there's a relation? What a small world! The Chief, By the way, has put in his "reservation" for me next year. I guess I have to get up at 0300 AGAIN!>
Thanks again for the
great service, Bill!
PS: Wore the NERT t-shirt to work and everyone loved it! Be prepared for orders!
I got my order yesterday, looks great. I wore the t to the E-Board meeting last night and will wear it tonight at the Glen Park class 6.
I received my NERT shirt yesterday and, as you promised, I am ABSOLUTELY THRILLED with it. I plan on wearing it to Class #6 tonight for promotional purposes. (I'll wear a sweatshirt over it so that it doesn't get damaged or dirty during our hands on exercises). Thank you, thank you, thank you!!!
I look forward to seeing (meeting) you tonight and you should expect to see an order come in from me today at SFFDGear!!
Bill, you wizard you!
The 4th generation NERT shirt is outstanding! I know
that when I wear it to drills, and such, you will be inundated
with orders. Thank you for designing and making this quality
shirt available to us NERT's!
(A neighborhood) NERT
(Editor's note: Thank you very much for the comments, but my only design "skill" was to suggest that "Firefighter Bob" emulate the skill he used for the "station duty" shirts into the new NERT ones. They ARE pretty, aren't they? Bill)
DEAR SIR, I ORDERED FROM YOU RECENTLY A SFFD SWEAT
SHIIRT..I JUST WANTED TO LET YOU KNOW THAT I AM VERY
HAPPY WITH IT IS A GOOD QUALITY SHIRT AND THE
SCREEN PRINTING IS OF A GOOD QUALITY .I HAVE ALSO NOW
ORDERED TWO SHIRTS FROM YOU AND LOOK FORWARD TO FUTURE
PRODUCTS. IF YOU WOULD LIKE TO USE THIS ON YOUR
CUSTOMER COMMENTS, YOU CAN. THANKS, DONALD M...............
This is one nice shirt, seriously!
It is nicer than my SFPD tee, which is poly/cotton and all... anyway,
order received; thanks. (Unique first name withheld)
I would like to be on your email list; can you add:<xxx>
I was order number 18. You put a note in it to write back. I loved the shirt. Wore it the next day. I love what you're doing. Look for my future orders!
just to let you know we got the shirts
please let me know when you get more
NERT large and extra large tee's
shirts look great!!!!!
Joe M. L...........
Florida Sheriffs, Md. Sheriffs, National Sheriffs,
REACT and Red Cross disaster
Bill - The Gear Wizard - says: "Thank you folks, for checking in. I read every email, read every letter and pack every shipment myself!" Thanks for letting me know that you got your gear! With your support, I'll be offering more - soon!